ABOUT THE BRAND
Why did you create Lahaina Lele?
The brand was created in the spirit of Aloha to honor Lahaina—the people, culture, and history. It’s a love letter filled with stories and sources of inspiration. Lahaina Lele is about taking the Aloha spirit wherever you live.
What does “Lele” mean?
Before it was known as Lahaina, the area was called Lele, a name rooted in Hawaiian history and cultural significance. We are combining the present “Lahaina” with the past “Lele” to learn from and honor the Hawaiian culture.
Where are your products designed and produced?
The designs start with cultural inspirations that are interpreted with relevant colors. Products are printed per order or available at select retailers.
ORDERING & PAYMENT
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.
Can I use multiple payment methods on one order?
At this time, we can only accept one payment method per order.
How do I apply a discount code?
You can enter your discount or promo code at checkout. If it’s valid, you’ll see the discount automatically applied before completing your purchase.
Can I change or cancel my order after it’s placed?
We’ll do our best, but once an order has been processed it goes into production and can’t be cancelled.
SHIPPING & DELIVERY
Where do you ship?
We are currently shipping throughout the United States.
How long does shipping take?
Orders typically ship within 4-5 business days from print production. We recommend placing order 2 weeks from desired date to be safe. Delivery times vary by location and shipping method, but most U.S. orders arrive within 5-7 days.
How much does shipping cost?
Shipping rates are calculated at checkout depending on your location and selected method.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link. You can check your order status anytime.
What should I do if my package is lost or damaged?
Contact us at lahainalele@gmail.com and we’ll help resolve the issue. We’re here to make things right.
SIZING & FIT
How do your sizes run?
Our apparel generally fits true to size. If an item runs slightly oversized or more fitted, we’ll note it in the product description.
Do you have a size chart?
Yes—every product page includes a detailed size chart to help you find the perfect fit.
Are your shirts pre-shrunk?
Most of our garments are pre-shrunk, but slight natural shrinkage may still occur.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery for unworn and unwashed items that may be damaged. Final sale or limited-edition items will be noted when returns aren’t available.
How do I start a return or exchange?
We hope you love your garment, but if not, please email us at lahainalele@gmail.com. We’ll send you simple step-by-step instructions.
How long do refunds take?
Once we receive your return, refunds are typically processed within 3–5 business days. Your bank may take additional time to post the credit.
COMMUNITY & GIVEBACK
How does my purchase support Lahaina?
100% of net profits will be used to create career and entrepreneurial opportunities for high school and college students.
Do you partner with local organizations?
Yes. We’re committed to building relationships with organizations that serve the Lahaina community. Details and partners will be shared as partnerships grow.
Can I suggest a cause or retailer for you to partner with?
Absolutely. Email us at lahainalele@gmail.com with recommendations—we’d love to hear from you.